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321-784-0127
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Customer Satisfaction
321-784-0127
Schedule Service
Your Name
*
Address
*
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Phone
Email
*
Purpose of Visit...
Which of the following best describes the purpose of your dealer's visit:
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New / Installation
Service / Repair
Your Experience...
Please rate the following on a scale from 1 to 10
1. Promptness of dealer personnel
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
2. Professional appearance (personnel, vehicles, etc.)
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
3. Courtesy and friendliness
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
4. Took time to understand my needs
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
5. Knowledgeable
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
6. Kept my home neat and clean
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
7. Explained the operation and maintenance of my system
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
8. Explained equipment and labor warranties
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
9. Completed the work in a timely manner
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
10. Resolved any issues to my satisfaction
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
11. Overall Satisfaction
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10 - Very Satisfied
9
8
7
6
5
4
3
2
1 - Very Dissatisfied
Likelihood to Recommend...
12. How likely are you to recommend Carrier products to a friend or colleague?
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10 - Definitely WOULD
9
8
7
6
5
4
3
2
1 - Definitely Would NOT
13. How likely are you to recommend this dealer to a friend or colleague?
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10 - Definitely WOULD
9
8
7
6
5
4
3
2
1 - Definitely Would NOT
14. Are you interested in a service and / or a maintenance agreement?
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Yes
No
Already Have
Please share any additional comments or describe in your own words your overall experience (for example, what you thought the dealer did exceptionally well, or what could have been better)
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